1. What information can I get when I enter the order number?
Entering the order number provides you with various details such as the order status and tracking information.
The order can have one of six different statuses, including Processing, Confirmed, Stocking, Shipping, Completed, and Canceled, which can help you understand the current stage of your order.
Additionally, you can track your order to see where it is currently located.
2. Where is my order number located?
To obtain your order number after placing an online order, check your email for the confirmation message or log in to your account on BuyRouterSwitch.com. Alternatively, contact your dedicated sales manager for assistance with locating your order number or any other related inquiries.
If you did not place an online order, you can request the invoice number from your sales manager and use it as your order number for tracking purposes.
3. Are you unable to track the package for an extended time?
Don't worry if the package is not trackable immediately after receiving the order number, as the tracking number will only become available after the package has been dispatched.
Different products may require different preparation and delivery times, which may involve transferring orders from multiple warehouses, thus affecting the time required for processing.
In addition, postal or courier companies may need time to arrange the parcel, weigh it, prepare customs documents, sort and forward packages along the route.
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